Hi, I'm Phyo Arkar Soe

IT Support Specialist | ELV & Network Systems | Customer‑Focused Technical Solutions

Detail-oriented and proactive IT Support Specialist with over four years of experience across ELV, technical support, system maintenance, and networking. Skilled in diagnosing hardware, software and network issues, configuring devices, and optimizing infrastructure. Experienced with Property Management Systems (PMS) and ensuring reliable, secure operations for users and stakeholders.

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Portrait of Phyo Arkar Soe

Professional Summary

I specialize in end‑user support, ELV systems (CCTV, access control), network configuration, and property management system maintenance. I enjoy creating smooth, secure and dependable technology environments by combining disciplined troubleshooting with clear communication and user training. Comfortable working in fast-paced service environments and collaborating with cross-functional teams to keep systems running efficiently.

  • 4+ Years Experience
  • 0 Critical Escalations Unresolved (Target)
  • 100% Commitment to Service Quality

Personal Information

Title
IT Support Specialist
Date of Birth
15 Sep 1999
Nationality
Burmese
Gender
Male
Current Base
Deira, Dubai, UAE

Core Strengths

  • Accurate root‑cause troubleshooting
  • Clear, user‑friendly communication
  • Preventative maintenance mindset
  • Cross‑team collaboration

Experience

Electronic Engineering Technician – SMART SECURITY SYSTEMS L.L.C

– Present · UAE

  • Configure and maintain ELV systems (CCTV, access control) and related network infrastructure.
  • Troubleshoot hardware, software & connectivity issues across mixed ELV / IT environments.
  • Deploy and fine‑tune routers, switches, access points; ensure stable performance.
  • Train staff on equipment use, preventative checks, and reporting procedures.
  • Deliver responsive customer support ensuring smooth daily operations.

ELVCCTVNetworkingSupport

IT Support Specialist – INTERNATIONAL HOSPITAL

– · Myanmar

  • Installed, configured and maintained computer systems, operating systems, applications and printers.
  • Diagnosed and resolved hardware, OS, network and peripheral faults with minimal downtime.
  • Performed structured testing of new technology for compatibility and reliability.
  • Communicated fixes and best practices clearly to non‑technical staff.
  • Delivered consistently high customer satisfaction scores (add metric when available).

IT SupportOSPrintersTesting

IT Support Technician – CITY WORLD CO., LTD.

– · Myanmar

  • Maintained system performance across desktops and networked devices.
  • Installed and configured operating systems & business applications.
  • Diagnosed hardware/software faults; executed repairs & replacements.
  • Conducted electrical safety checks and integration tests for new tools.

MaintenanceTroubleshootingOS

ELV Technician – JASMINE PALACE HOTEL

– · Yangon, Myanmar

  • Managed PMS software, CCTV and printer infrastructure for hospitality operations.
  • Installed & configured hardware and software; ensured uninterrupted daily use.
  • Troubleshot system and network problems to restore service quickly.
  • Supported reliable property management workflows & data integrity.

PMSCCTVHospitality IT

Skills

Systems & Support

  • Technical Support
  • Troubleshooting
  • Problem Solving
  • Customer Service

Infrastructure

  • Network Configuration
  • Hardware Installation
  • ELV Systems
  • CCTV Systems

Systems & Platforms

  • PMS
  • Electronic Systems
  • Access Control

Soft Skills

  • Time Management
  • Team Collaboration
  • User Training
  • Documentation

Education & Certifications

Diploma in Electrical Power Engineering

Government Technical Institute (Shwe Pyi Thar)

Activities: Solar Smart City Project (Group Leader, 2019); Smart Home Project (Group Leader, 2018)

Diploma in Interconnecting Cisco Networking Devices (ICND2) v3 CCNA

Field: CCNA Routing & Switching

Diploma in Information Technology Support

Field: IT Support

Languages

  • Myanmar: Native / Bilingual
  • English: Professional Working Proficiency

Get In Touch

Feel free to reach out for opportunities, collaboration or professional inquiries.

Email

phyoarkarsoee@gmail.com

Phone

+971 50 424 5042

Location

Deira, Dubai, UAE